Dustin Ryan Yu Studio is a one person operation. As a small business, a lot of time is dedicated to making the work itself, in addition to roles such as administration, website management, content creation, marketing, photography, packing and shipping, and more. Other costs also add up and may factor into pricing, but pricing ultimately comes from a balance of all these aspects. Pieces are priced as competitively as possible to the broader market of handmade ceramics as well. A lot of work, energy, and time goes into the craft of making fully handmade products. When pieces are taken care of, they can last years, decades, centuries. Thank you for shopping small, and supporting small businesses and artists.

Only within Canada for the moment. All orders are packing in Vancouver, BC, and shipped via Canada Post. There is no additional duty or taxes for shipments within Canada. Shipments to US and international destinations coming soon. Customer is responsible for any additional duty or taxes for US and International destinations.

If you'd like something shipped outside of Canada and the US, please send an email to request a shipping quote alongside the products you would like to order.

Shipping Canada-wide is generally between $15 and $20 CAD for smaller orders. Local pickup is free in East Vancouver, and local delivery is available to most postal codes in the Vancouver area for $10 CAD.

Local pickup is available in Vancouver, at 1469 Venables St. If you choose this option, you will receive an email confirmation with time slots/options for when you can pick up at the studio.

Orders are received and confirmed through the online store, and are processed as quickly and carefully as possible, typically within 7 days. If you need to have your order arrive by a certain date, please get in touch to ensure the shipment will arrive prior to ordering. Once your order is shipped, you will be sent a tracking number where applicable. Wholesale orders have a longer production lead time; please reach out here and be sure to read the directions and information prior to inquiring.

To reduce environmental impact, either salvaged, recycled, or recyclable shipping materials are used based on availability. Ceramic items will be packed in corrugated cardboard, typically in combination with paper to fill in gaps.

Pieces are always made at temperatures well above a home oven. Although it can withstand high temperatures, ceramics are susceptible to cracking if put under thermal shock (e.g. pouring hot liquid into a freezing ceramic cup). Other than this, functional pieces are:

(1) Microwave and dishwasher safe, handwashing always preferred (glaze glossiness may become more matte over many cycles). Pieces that are neither of these will be clearly marked on those listed items.

(2) Not stain proof. Unglazed bottoms are water and stain resistant but not stain proof. Please clean strong colored food from these surfaces immediately to keep them blemish free.

If your piece arrived damaged or broken, please reach out within 2 business days of receiving your order. All products are handmade and may have minor differences from one piece to another. It is reasonable to assume that there may be slight variations in finish, sizing, volume capacity, shape, etc. All pieces go through a quality inspection before being stocked into online inventory.

For wholesale orders, please click the link here to find more information on the structure and how to place an order. There is a minimum order for wholesale, and all inquiries are evaluated on a case-by-case basis. If you are a new café, restaurant, or in general F&B hospitality, please do not hesitate to reach out.

Returns and refunds are acceptable on regular-priced items, providing you reach out within 2 business days of receiving your order. Shipping will not be included, and is the customer’s responsibility. The item(s) must also be in its original condition. Unfortunately, sale items cannot be refunded or exchanged. An exchange is also acceptable with the same terms as above, depending on stock/inventory availability.

Due to the time-consuming nature of custom orders, these are not accepted except in very limited and special circumstances.

Sometimes. It is always important to share workload, ideas, and finances equally in collaborations. Please reach out to me via Instagram, or through the wholesale inquiry form regarding collaborations. The best inquiries contain many details, such as design, quantity, budget, intended retail price, and timeline.